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Our Services

Our Services

Forget Me Not Home Care Services provides home care services in each individual’s home.  This will include support with any and all daily living activities such as washing and dressing, taking medication, cooking and eating, shopping and domestic tasks around the home.  We will provide assistance with form filling as required and will support the individual’s attendance at any social or medical appointment outside the home if required to do so.  

We see the individual’s family as care partners and will engage with them to provide services that meet the needs of the individual and key people.  Forget Me Not Home Care Services wishes to provide an inclusive and personalised service and we will carry out an initial assessment of each individual’s needs and preferences prior to our services being arranged.

How We Work

After initial contact a member of staff will come out to conduct an initial meeting with the client and family members or carers. We are very happy to work alongside any agency at this meeting and we will discuss a programme of care and put in place a small local team to carry out this programme. Initially, a one monthly review will be put in place.

Individual Service Funds – Information for our Customers

What is an Individual Service Fund?
An Individual Service Fund (ISF) is another way in which an individual can manage a personal budget. The individual benefits from a more flexible service, without the responsibility of managing their own Personal Budget. The individual can choose which company delivers their care and manages their ISF.

How does it differ from a Council Managed System?
Under a Council Managed System, individuals can only choose from a list of organisations that are registered with the Council and have a contract to deliver care. Due to recent changes in how the tender system is managed, some customers are finding that their usual provider is no longer allowed to deliver their care and have been told that their care provider is changing.

How is it different from a Personal Budget? How does it work?
With a Personal Budget or Direct Payment scheme, the individual is responsible for managing their own money. Under an Individual Service Fund agreement, the ISF is paid directly to the care provider, who then hold and manage it in a separate Trust Account. The care provider works with the individual to agree services that meet the individual’s Support Plan. This may involve delivering personal care and support, as well as outsourcing to other organisations for the purchase of equipment or other types of support.

The provider is responsible for liaising with the Council to provide audit information and for using the ISF to pay for other services that the individual requires. The organisation is also accountable to the individual for how their money has been spent, and must be able to provide evidence of this.

How much will it cost?
The cost of care provided will be at the current private rate per hour. In addition to this there will be a 5% administration charge made by the organisation for costs associated with managing the Individual Service Fund.

What should I do now?
If you are interested in setting up an Individual Service Fund then you can contact your Social Worker, or Customer First to arrange this. If you would like Forget Me Not to support you with this process, please feel free to contact us and we can help you to liaise with Adult Community Services.

For more information, please do call us and we will be happy to answer all of your questions.

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